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Showing posts from February, 2015

Service - what does it mean to you?

Recently our little company has been very busy and while it has been tricky to maintain a high level of service, it's something we are managing very carefully. Interestingly though, we have had clients ask us to do things quickly, easily or cheaply. Generally there is no difference in the service provided, however, as our time becomes more precious, it's easy to take the client's request and act on it in the manner they have requested. For example - "Can you quickly wipe these computers and then roll them out to be sold?" "Sure - how much time and effort do you want us to put in to this?" (read: how much money do you want to spend on using our valuable time). "Not much, just make sure our data's wiped and then get them out the door." OK, so we clear the data, wipe the free space or re-install after a Darik's Boot And Nuke (DBAN) and then roll them out. Now our client says to us that it hasn't been done properly and they wa