First things first, we need to download the latest and that’s usually from the public FTP site on OTRS’ site. Here is a good place to start: https://www.otrs.com/download-open-source-help-desk-software-otrs-free/ I always grab the source .tar.gz file and usually with this command: # wget -c http://ftp.otrs.org/pub/otrs/otrs-5.0.13.tar.gz (for the latest one anyway – which at time of writing I 5.0.13) The upgrade direction is here: http://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html and I want this to be my summarized version of this for ease of use both for myself and for you, gentle reader. I have a script that starts off the upgrade process with some of the basic stuff (note – run this as root): #!/bin/bash service cron stop service apache2 stop service postfix stop NOW=`date +%F` mkdir /root/backup/$NOW BDIR=/root/backup/$NOW cp -R /opt/otrs/Kernel/Config.pm $BDIR cp -R /opt/otrs/Kernel/Config/GenericAgent.pm $BDIR cp -R /o
Angus Beath's Blog - a jotting down of thoughts, handy to remember things and general BS about the world.