Here is a thing I’ve discovered and it will hopefully save someone else hours of time. I have osTicket installed, with IMAP enabled to download emails from our Exchange mail server into the system. I then have filters enabled to apply rules to these emails to automagically point them at the right team / department / user – we use osTicket for marketing, reporting and so on as well as for IT Support. For example – firstname.lastname@example.org need to go the Reporting Department, not support. Seems simple right? There is a problem though – I do not want to have 10 email accounts (and associated logins) set up for my osTicket emails. In an Exchange environment, you can’t just have a shared folder – it needs to have a full user account and an associated Exchange mailbox to use POP3 or IMAP and this costs us a CAL (Client Access License) every time. Frustrating! So I thought – let’s use an alias instead. I called the actual user account something like email@example.com and then a
Angus Beath's Blog - a jotting down of thoughts, handy to remember things and general BS about the world.