Recently I have had three new clients come to our company for IT support. Each one uses MelbourneIT's domain name services - MelbourneIT hosts the domain name, the registry of that name and the web sites. In all three cases I've needed to make changes to DNS records and have been unable to get usernames and passwords for the managed services from MelbourneIT, despite having the authorised users available and requesting the changes themselves. Emails with reset account details have never arrived and after an estimated 3.5 hours on the phone I've given up. We'll set the DNS records up somewhere else and migrate the domain to a new registrar. Poor customer service like this is not unusual in the IT world. Often a client will ask who to use for the domain names, where to host their DNS etc. I've always had very good experiences with Westnet and now with iiNET, reasonable experiences with Telstra on the Business Broadband and associated services and good experiences wi
Angus Beath's Blog - a jotting down of thoughts, handy to remember things and general BS about the world.