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Showing posts from October, 2016

Fixing Windows 7 update problems

Everyone knows that newish install of Windows 7 will have problems updating. CPU usage and Memory usage climbs, and nothing ends up happening. No updates are applied and your computer becomes basically unusable. Here is the procedure we've found to be useful when working on this problem: Start run, services.msc Stop windows update service KB3102810 32bit: https://download.microsoft.com/download/A/0/9/A09BC0FD-747C-4B97-8371-1A7F5AC417E9/Windows6.1-KB3102810-x86.msu 64bit: https://download.microsoft.com/download/F/A/A/FAABD5C2-4600-45F8-96F1-B25B137E3C87/Windows6.1-KB3102810-x64.msu Stop Windows update service KB3135445 32bit: https://download.microsoft.com/download/2/E/D/2ED368A8-9967-4829-9CD5-9037AD48FF72/Windows6.1-KB3135445-x86.msu 64bit: https://download.microsoft.com/download/9/C/8/9C855F85-08B1-47B4-97DF-B6A7D187F0B7/Windows6.1-KB3135445-x64.msu Stop Windows update service KB3138612 32bit: https://download.microsoft.com/download/E/4/7/E47FB37E-7443-4047-91F7-16DDDCF2955C/W

OTRS and HTTPS

Following the recent upgrade of OTRS on our servers to the latest version, I went one step further and decided to deploy https to wrap it all up. There is no significantly important data shared or entered in our OTRS configuration, but I think it a worthwhile exercise to put encryption in place. I've only really touched on SSL once or twice before with server configurations, and I started out by looking for a cheap certificate. The thing is, this is a commercial application of the system and I didn't want to use a non-profit or education SSL cert for something that is part of our money making enterprise. Enter "Let's Encrypt". I read about this somewhere - probably one of the many *almost* spam newsletter type emails I get during the week from a vendor. A Google search brought up a DigitalOcean write up on how to apply this to the particular version of Linux I'm running. I'm just going to say that I love the DigitalOcean walk through's. They're