After much wrangling, I didn't get the Netcomm to work properly, the VPN was still no good and I was unable to get VOIP running across it. Fortunately I ran into an old buddy and he suggested using the v5 of the Netgear router. Lo and behold, it uses a Conexant chipset, not Broadcomm and I put two in, one at either end. Both have been very stable, no dropouts and the VPN works perfectly.
Following this small victory I then deployed one at home and it's working fantastically well. I've been hammering it too so it's all going along nicely and my VPN is working properly too.
While the Netcomm is undoubtedly a powerful device, the lack of configuration in the VPN side of things and the fact it won't send VOIP data properly are big strikes against it. I've redeployed one of these routers elsewhere and the user loves it so that's a win and no financial loss on my part.
The love affair with Netgear is renewed!