OTRS Restore Procedure and backup script

As I note in my previous post, I managed to kill my OTRS install and as usual had to trawl around the net to remember how to restore it. In a nutshell:

# mysql -u root -p
msyql> drop database otrs;
mysql> create database otrs;
mysql> ext
# /opt/otrs/scripts/restore.pl -d path_to_backup /opt/otrs

You did back up right?

Nightly I run a script with the following in it:

otrs_backup.sh


#!/bin/bash
# Variables below - change these to suit
NOW=$(date +"%Y-%m-%d_%H-%M") # this gets the correct file name for OTRS backup
LOCAL=/root/backup # a local directory for OTRS to backup to
REMOTE="user@backupserver:~/backup/OTRS/" # remote backup dir - nfs share, ftp or cifs
/opt/otrs/scripts/backup.pl -d $LOCAL # OTRS internal backup (files and DB)
tar -cf $LOCAL/$NOW.tar $LOCAL/$NOW # creates a file from the OTRS backup folder - more efficient to copy over a network
gzip $LOCAL/$NOW.tar
rm -rf $LOCAL/$NOW # tidy up
scp -r $LOCAL/$NOW.tar.gz $REMOTE # scp to remote directory

You may wish to run this from crontab after copying otrs_backup.sh to /usr/local/bin:

0 20 * * * /usr/local/bin/otrs_backup.sh

This will run at 10pm each night - theoretically you could run it more frequently. OTRS databases will a lot of attachments get quite large though so be mindful of that (I have a couple I manage that are 1GB and are only 5 months old)

Enjoy