We've seen it live and in the field on at least 5 occasions and had one or two clients actually pay the ransom - buying their Bitcoins and getting their decryption key back. Sadly, we've had people try this only to find out the website they need to talk to has been closed down by the authorities and their data irretrievably lost - until we restore it from backups that is... but sometimes even this doesn't work if people haven't moved data to the servers for backup. It's not good.
It seems like it was inevitable that a new mode of making money from people would have to emerge. Stealing credit card details and personal information - while profitable - is also fraught with danger of being identified when you try to use them. An anonymous ransom - helpfully supported by an anonymous currency - means a relatively straightforward exchange - a key for your own data back. It's kind of elegant in a way. This doesn't mean I don't think these people should be prosecuted - I've seen and experienced the stress and pain of business owners as their data becomes inaccessible and I'd love to pass that back to the perpetrators.
There are ways and means of protecting yourself from this, but it comes down to being systematic about it - just like these thieving bastards have been. Consider your vectors of risk:
- external influences
- physical influences
- dodgy USB keys
- active attacks
- hack attempts
- social engineering
There could be more.
Defending against these requires defence in depth. Some of these things are passive - they do the job all the time, with managed updates and some are active - people actually need to think about what's happening. Here are a few examples:-
- email scanning (externally if possible)
- strong firewall
- internet scanning (if possible)
- anti-virus and anti-spyware on the machines
- Chrome instead of good old IE (or awful Edge)
- user education - the single best form of protection and typically the one with the least amount of time and resources put into it. Honestly, it makes me experience sadness that people aren't trying to get their staff skilled up a bit on the computer. It doesn't take all that much!
- backups of backups offsite
- restorable backups
Of course, this kind of systematic approach doesn't just cover the awfulness of ransomware, but could be helpful against many other risks - attacks, environmental (fire / flood / famine / Justin Bieber), malicious employee activity (still identified as the Number #1 risk by many security dudes) and other "out of the box" issues.
I haven't mentioned patching or updating your system although I know this is critical. Updates are a beast of a thing, and anyone caught with a SharePoint update that means a database rebuild will feel where I'm coming from with this - security updates can cause more pain than if the damn thing was hacked or compromised in some way. Understanding the impact of an update on key infrastructure is very important and it isn't a passive security mechanism like some of the other things I've mentioned.
Reporting is also a tricky thing - yes it's great to have all this stuff going on, but who wants to plough through 20 or 30 system generated emails in a morning? I have for the last 12 years and it's bollocks. I don't care for it at all, and to be honest - it becomes so rote and routine that I miss things (sometimes very important things) because I'm just skimming. I urge you to consider some sort of consolidation report or webpage with information colour coded according to rules so that things going wrong are immediately obvious. We only have a limited attention time (and I think I've written about this elsewhere) and so we need to make sure that time is being carefully put to use and not wasted on stuff that's all OK and we don't care about. Likewise, with Nagios or other monitoring software I'm using, the thresholds for things going wrong is quite high - i.e. tell me when something is really going to be in trouble, not that it's just experiencing some sadness now.
This post has diverged somewhat from cryptolocker, but the principles in keeping that piece of garbage out of your network are similar across a wide range of threats.